Instructions on How to Factory Reset a Chromebook

• Sign out of your Chromebook.

• Press and hold Ctrl + Alt + Shift + r.

• Select Powerwash

• In the box that appears, select Powerwash and then Continue.

• Follow the steps that appear and sign in with your Google Account.

• Note: The account you sign in with after you reset your Chromebook will be the owner account.

• Once you've reset your Chromebook:

• Follow the onscreen instructions to set up your Chromebook

• Check if the problem is fixed